Privacy policy
Last updated: 14 November 2026
Who we are
Strela3D is run by ByteZest LTD · UIC 207712625, bul. Cherni Vruh 176, 1000 Sofia. For anything about your data, write to hello@strela3d.com, or call +359 88 996 9299.
What we collect and why
- Quote requests. Your name, email, phone (optional), the files or photos you upload, and what you tell us about the part. We use them to prepare your price and to talk with you about it. Legal basis: steps you ask us to take before a contract (GDPR Art. 6(1)(b)).
- Orders. If you accept a quote, we also use your delivery and invoice details to make, ship and invoice the order. Legal basis: the contract (Art. 6(1)(b)) and our accounting obligations (Art. 6(1)(c)).
- Spam protection and security. When you send the form, Cloudflare Turnstile checks that you are not a bot using technical signals from your browser. Our hosting keeps short technical logs, such as IP address, time and the page requested, to keep the site secure and working. Legal basis: our legitimate interest in a safe website (Art. 6(1)(f)).
- Visit statistics. We use Cloudflare Web Analytics to count visits and see which pages are read. It uses no cookies, stores nothing on your device and does not follow you across other sites; we only see totals. Legal basis: our legitimate interest in improving the site (Art. 6(1)(f)).
We do not use advertising or tracking across sites.
Cookies and storage on your device
The site sets no cookies of its own. If you close the language notice, your browser remembers that choice so it does not appear again. On the quote page, Turnstile may store a small security token, used only for spam protection.
Who processes the data for us
- Cloudflare: hosting, storage of uploaded files, sending emails, spam protection and visit statistics.
- Sanity: stores the website's content and delivers its images, so it sees your IP address when images load.
- Apple iCloud Mail: our mailbox, where quote requests arrive.
- A courier company: only when we ship an order to you.
We never sell your data or share it for marketing. Some of these providers may process data outside the EU; such transfers are covered by the EU–US Data Privacy Framework or the European Commission's standard contractual clauses.
How long we keep it
- Quote requests that do not become an order: deleted within 12 months.
- Orders and invoices: for as long as Bulgarian accounting and tax law requires.
- Technical logs: a few days.
Your rights
You can ask us for a copy of your data, to correct or delete it, to limit how we use it, to object to its use, or to receive it in a portable format. Write to hello@strela3d.com and we will reply within one month. You can also complain to the Bulgarian Commission for Personal Data Protection (КЗЛД), cpdp.bg.
Changes
If we change this policy, we will update this page and the date at the top.